COVID-19 Update

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We’re OPEN and available to help

As the COVID-19 outbreak evolves, I wanted to let you know that we are doing everything we can to support our clients through this difficult time.  We remain open for business and as such, our sales and technical teams can be reached by mobile and by email.

You’ve put your trust in ITBlueprint, and we remain committed to you. You can reach us anytime by emailing [email protected] to access our sales and technical support teams.

If you have any further questions, please also feel free to reach out to me personally.

Sincerely,

Mike Gower, CEO
iTBlueprint Solutions Inc.
Email: [email protected]

 

Frequently Asked Questions

1.   What is ITBlueprint doing about COVID-19 for staff and clients ?

Our priority is the safety and well-being of our employees and our clients. As general practice, we are advising our staff on enhanced hygiene protocols.  We are also asking our employees to self-monitor their health and if they are sick, to stay home and self-quarantine.  We will continue to follow the guidance of local and international health authorities to make informed decisions regarding the Coronavirus.

2. Can you assist our organization in helping us work remotely or augment our capabilities?

Yes.   Since our inception, ITBlueprint has been built around remote service capabilities and as such we are able to support your business in providing remote access solutions.   We have both remote monitoring and access solutions that can be quickly deployed for you. As well, many of our vendors that we represent have stepped up and are providing either free or low-cost to entry solutions.

Please do not hesitate to contact our sales team or email us at [email protected] and we will make it a priority to ensure your organization has the tools needed.

3. How are we handling client deliveries?

Due to current extreme circumstances, supply chains and delivery services have been disrupted and as a result, are operating on a best efforts basis.  We are experiencing longer wait times for deliveries which can be complicated due to client office closures.   We will continue to work with our clients to ensure delivery of equipment as best as possible.

4. What if I need On-premise technical support?

Our staff will continue to be available both remotely and on-site as the situation requires. If we are able to do so, we are asking our staff to work from home and provide remote services.  In the case where onsite work needs to be completed, we are asking people to practice social distancing and other recommended advanced hygiene methods (not shaking hands, washing hands regularly, etc) to reduce risk of spreading the virus.